car accident

What to Do after a Car Accident

A Part of the Georgia Car Damage Manual: How to Get Your Car Repaired or Paid-as-Totaled after an Accident

Your first steps should be to contact the police and seek medical attention. If you or someone else involved in the accident is hurt, your first priority should be getting medical treatment. Even if there are no injuries, it is always a good idea to contact the police to make a report of the accident. Without a police report, it can be more difficult to prove what happened.

You should also take photos of the vehicles and of the accident scene, if you are able to safely do so. One of your next steps should be to obtain a copy of the Georgia Motor Vehicle Accident Report from the law enforcement agency that investigated the wreck. Usually, the officer will give you a case number with directions on how to obtain that report. It can often take several days for the police report to become available.

Once you have the police report, contact the insurance company listed on the report for the at-fault driver to report the claim. Often times, the police report will show which driver was suspected to be at fault, and may also show that this at-fault driver was issued a citation. After you report the claim to the at-fault driver’s insurance company, the insurance company should assign a claims adjuster who will contact you to appraise your vehicle. If you are hurt, there will likely be a separate adjuster who handles your injury claim. The adjuster who handles the damage to your car will usually identify themselves as a “property damage adjuster,” or otherwise tell you that they are only handling the property damage claim. This adjuster may ask to see the vehicle in person to assess the damage. Depending on the extent of the damage, the vehicle may be declared a total loss (or “totaled”) or it may be repaired.

If you have collision coverage through your own car insurance, your insurance company will pay for your vehicle repair, replacement, or rental car and then seek reimbursement from the at-fault driver’s insurance company. However, you will have to pay your deductible for the time being. Your deductible amount will ultimately be refunded to you as part of your property damage settlement once the at-fault driver’s insurance company accepts liability.

How you proceed from here depends on whether your vehicle is repairable or is declared a total loss. Typically, a vehicle is considered a total loss when the cost of repairs exceeds 75 percent of the appraised value of the vehicle.

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