[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/butlerfirm.com\/blog\/learning-from-seinfeld-the-most-important-part-of-rules\/#BlogPosting","mainEntityOfPage":"https:\/\/butlerfirm.com\/blog\/learning-from-seinfeld-the-most-important-part-of-rules\/","headline":"Learning from Seinfeld: The Most Important Part of Rules","name":"Learning from Seinfeld: The Most Important Part of Rules","description":"In one classic Seinfeld episode, a rental car company did not have a car for Jerry, even though he had made a reservation. Jerry tells the customer service rep, \u201cYou know how to take a reservation, you just don\u2019t know how to hold the reservation. And that\u2019s really the most important part of the reservation&hellip; <a class=\"more-link\" href=\"https:\/\/butlerfirm.com\/blog\/learning-from-seinfeld-the-most-important-part-of-rules\/\">Continue reading <span class=\"screen-reader-text\">Learning from Seinfeld: The Most Important Part of Rules<\/span><\/a>","datePublished":"2015-06-29","dateModified":"2026-04-17","author":{"@type":"Person","@id":"https:\/\/butlerfirm.com\/blog\/author\/matt-kahn\/#Person","name":"Matt Kahn","url":"https:\/\/butlerfirm.com\/blog\/author\/matt-kahn\/","identifier":25,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/e04949bdf1f2184cdeab337bb39535a4c17c4beb3ad3cd47e5524b20b38274a9?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e04949bdf1f2184cdeab337bb39535a4c17c4beb3ad3cd47e5524b20b38274a9?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"Butler Kahn","logo":{"@type":"ImageObject","@id":"https:\/\/butlerfirm.com\/wp-content\/uploads\/2020\/10\/Butler-Law-Firm-Logo.png","url":"https:\/\/butlerfirm.com\/wp-content\/uploads\/2020\/10\/Butler-Law-Firm-Logo.png","width":210,"height":93}},"image":{"@type":"ImageObject","@id":"https:\/\/butlerfirm.com\/wp-content\/uploads\/2015\/06\/learning-from-seinfeld-the-most-important-part-of-rules.jpg","url":"https:\/\/butlerfirm.com\/wp-content\/uploads\/2015\/06\/learning-from-seinfeld-the-most-important-part-of-rules.jpg","height":1067,"width":1600},"url":"https:\/\/butlerfirm.com\/blog\/learning-from-seinfeld-the-most-important-part-of-rules\/","video":[{"@context":"http:\/\/schema.org\/","@type":"VideoObject","@id":"https:\/\/www.youtube.com\/watch?v=4T2GmGSNvaM#VideoObject","contentUrl":"https:\/\/www.youtube.com\/watch?v=4T2GmGSNvaM","name":"Seinfeld - The Car Reservation","description":"From the Episode: The Alternate Side, Season 3, Episode 11\n\nJerry's car has been stolen so he is forced to rent one. But somehow, the Rent-a-Car agency ran out of cars, although he had already made a reservation. Jerry thinks they don't know their jobs...","thumbnailUrl":["https:\/\/i.ytimg.com\/vi\/4T2GmGSNvaM\/default.jpg","https:\/\/i.ytimg.com\/vi\/4T2GmGSNvaM\/mqdefault.jpg","https:\/\/i.ytimg.com\/vi\/4T2GmGSNvaM\/hqdefault.jpg"],"uploadDate":"2011-04-19T12:50:15+00:00","duration":"PT2M11S","embedUrl":"https:\/\/www.youtube.com\/embed\/4T2GmGSNvaM","publisher":{"@type":"Organization","@id":"https:\/\/www.youtube.com\/channel\/UCXl6p-3DCn2vDi9PoZlmHxw#Organization","url":"https:\/\/www.youtube.com\/channel\/UCXl6p-3DCn2vDi9PoZlmHxw","name":"Amir \u0160abanovi\u0107","description":"Software engineer. Will upload the occasional Seinfeld clip.","logo":{"url":"https:\/\/yt3.ggpht.com\/ytc\/AIdro_lfAUvhmhupGiSndXaumnQiNHiD71zSKoaOqB0UVi_giS8=s800-c-k-c0x00ffffff-no-rj","width":800,"height":800,"@type":"ImageObject","@id":"https:\/\/www.youtube.com\/watch?v=4T2GmGSNvaM#VideoObject_publisher_logo_ImageObject"}},"potentialAction":{"@type":"SeekToAction","@id":"https:\/\/www.youtube.com\/watch?v=4T2GmGSNvaM#VideoObject_potentialAction","target":"https:\/\/www.youtube.com\/watch?v=4T2GmGSNvaM&t={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"},"interactionStatistic":[[{"@type":"InteractionCounter","@id":"https:\/\/www.youtube.com\/watch?v=4T2GmGSNvaM#VideoObject_interactionStatistic_WatchAction","interactionType":{"@type":"WatchAction"},"userInteractionCount":2347451}],{"@type":"InteractionCounter","@id":"https:\/\/www.youtube.com\/watch?v=4T2GmGSNvaM#VideoObject_interactionStatistic_LikeAction","interactionType":{"@type":"LikeAction"},"userInteractionCount":13510}]},{"@context":"http:\/\/schema.org\/","@type":"VideoObject","@id":"https:\/\/www.youtube.com\/watch?v=mevWEujl0_g#VideoObject","contentUrl":"https:\/\/www.youtube.com\/watch?v=mevWEujl0_g","name":"Commercial Vehicle: Safety Director Doesn't Know Safety Policy","description":"A large company allowed one of its drivers to drive a company van for up to a week, even though the van's gas gauge was broken.  The company claimed it did not violate any of its policies in allowing the van on the road.  In this clip, Michael Rafi confronted the company's Safety Director with its own policy and showed it had violated it.\n\nFor more about who we are and what we do, visit https:\/\/butlerfirm.com\/\n\n\u2757DISCLAIMER\u2757\n\nWe are not your lawyer. All content provided is for informational purposes only and not for the purpose of providing legal advice. Any verdicts, settlements or other case results discussed are not guaranteed and must be evaluated on their own merits.\n\nButler Kahn: https:\/\/butlerfirm.com\/\n\nAtlanta, Georgia location:\nhttps:\/\/maps.app.goo.gl\/Y3fCFkRVAn7jzGD16\n\nLawrenceville, Georgia location:\nhttps:\/\/maps.app.goo.gl\/PaShwcicz5DQDFsD6\n\nRoswell, Georgia location:\nhttps:\/\/maps.app.goo.gl\/uTVtgfq3RspJ5QQbA\n\nJonesboro, Georgia location:\nhttps:\/\/maps.app.goo.gl\/Jr2umQB8o32QaaRK6\n\nFREE GUIDES\nWhat To Do After a Car Accident: https:\/\/butlerfirm.com\/georgia-car-accident-lawyers\/what-to-do-after-an-accident\/\nShould I Hire an Accident Lawyer: https:\/\/butlerfirm.com\/atlanta-car-accident-lawyers\/when-needed\/\nGeorgia Wrongful Death Statute Explained: https:\/\/butlerfirm.com\/blog\/georgia-wrongful-death-statute-explained\/\n\nJOIN US ON SOCIAL MEDIA\nFacebook: https:\/\/www.facebook.com\/butlerfirmllc\nTwitter: https:\/\/twitter.com\/Butler_Firm\nInstagram: https:\/\/www.instagram.com\/butler_law_firm\/\nLinkedIn: https:\/\/www.linkedin.com\/company\/butlerfirm\/\n\nSEE OUR REVIEWS \nGoogle: https:\/\/search.google.com\/local\/reviews?placeid=ChIJoR24iRoG9YgRSH8GpDMLiMQ\nFacebook: https:\/\/www.facebook.com\/butlerfirmllc\/reviews\/","thumbnailUrl":["https:\/\/i.ytimg.com\/vi\/mevWEujl0_g\/default.jpg","https:\/\/i.ytimg.com\/vi\/mevWEujl0_g\/mqdefault.jpg","https:\/\/i.ytimg.com\/vi\/mevWEujl0_g\/hqdefault.jpg"],"uploadDate":"2015-06-12T15:10:58+00:00","duration":"PT48S","embedUrl":"https:\/\/www.youtube.com\/embed\/mevWEujl0_g","publisher":{"@type":"Organization","@id":"https:\/\/www.youtube.com\/channel\/UCeMYGr94Sf4LpYwIcO3P2Qw#Organization","url":"https:\/\/www.youtube.com\/channel\/UCeMYGr94Sf4LpYwIcO3P2Qw","name":"Butler Kahn","description":"We help people and families.\n\nOur firm specializes in personal injury and wrongful death cases.  We are based in Atlanta, Georgia.  We handle cases across Georgia and, for certain types of cases, all across the country.\n\nTOP-QUALITY LEGAL WORK.  We do the work that lots of law firms skip.  We track down witnesses, dig into the evidence, and prepare intensely for every deposition, trial, and hearing.  We take a small number of cases so that we can devote our full attention to the clients we represent.\n\nPERSONAL SERVICE.  If you hire us, you get us.  You won't get blocked by a receptionist or leave unreturned messages.  If you want to speak with your lawyer, you can.\n\nDOING WHAT WE SAY WE'LL DO.  Some law firms make big promises at the beginning, then don\u2019t follow through.  We shoot straight \u2013 when we tell you something about your case, good or bad, we mean it.  No fake promises.\n\nButler Kahn\n10 Lenox Pointe\nAtlanta, GA 30324\n678-940-1444\n","logo":{"url":"https:\/\/yt3.ggpht.com\/NTOsbNEALVOnRbUCg7jUzYGcC4kNKsUTEVHm5TtiTQdLlfFKksLTnmiZG_t6zDG_e4ygtnva=s800-c-k-c0x00ffffff-no-rj","width":800,"height":800,"@type":"ImageObject","@id":"https:\/\/www.youtube.com\/watch?v=mevWEujl0_g#VideoObject_publisher_logo_ImageObject"}},"potentialAction":{"@type":"SeekToAction","@id":"https:\/\/www.youtube.com\/watch?v=mevWEujl0_g#VideoObject_potentialAction","target":"https:\/\/www.youtube.com\/watch?v=mevWEujl0_g&t={seek_to_second_number}","startOffset-input":"required name=seek_to_second_number"},"interactionStatistic":[[{"@type":"InteractionCounter","@id":"https:\/\/www.youtube.com\/watch?v=mevWEujl0_g#VideoObject_interactionStatistic_WatchAction","interactionType":{"@type":"WatchAction"},"userInteractionCount":280}],{"@type":"InteractionCounter","@id":"https:\/\/www.youtube.com\/watch?v=mevWEujl0_g#VideoObject_interactionStatistic_LikeAction","interactionType":{"@type":"LikeAction"},"userInteractionCount":1}]}],"about":["Liability","Personal Injury","Truck Accident"],"wordCount":222,"articleBody":"In one classic Seinfeld episode, a rental car company did not have a car for Jerry, even though he had made a reservation. Jerry tells the customer service rep, \u201cYou know how to take a reservation, you just don\u2019t know how to hold the reservation. And that\u2019s really the most important part of the reservation \u2013 the holding.\u201d Watch it here.Many Butler Kahn clients are injured because companies did not follow safety protocol. Like the rental car company in Seinfeld, these real-life companies know how to (and do) create and document safety rules; BUT, they don\u2019t know or follow their own rules \u2013 which, as Seinfeld teaches us, is the most important part.In one recent Butler Kahn case, a large company allowed one of its drivers to drive a company van for up to a week, even though the van\u2019s gas gauge was broken. The company claimed it did not violate any of its policies in allowing the van on the road. In this clip, you can see Butler Kahn attorney Mike Rafi show that 1) the company\u2019s own safety director did not know the company\u2019s rules and 2) the company did not follow its rules.                            Butler Kahn fights the powerful on behalf of the injured, and holds companies accountable when they ignore rules designed to protect people."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/butlerfirm.com\/blog\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"Learning from Seinfeld: The Most Important Part of Rules","item":"https:\/\/butlerfirm.com\/blog\/learning-from-seinfeld-the-most-important-part-of-rules\/#breadcrumbitem"}]}]